Frequently Asked Questions
Everything you need to know about shopping with Royal Albert.
What shipping options are available?
We offer standard, express, and overnight shipping options. Orders over $100 qualify for free standard shipping within the continental United States.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We accept returns within 30 days of purchase, provided the items are in their original packaging and unused condition. Please visit our returns portal to initiate a request.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.
Are your products covered by a warranty?
Yes, all Royal Albert products come with a one-year limited warranty against manufacturing defects to ensure the highest quality standards for our customers.
Can I change or cancel my order after it's placed?
We process orders quickly, but you can request a change or cancellation within 60 minutes of placement by contacting our customer support team via live chat.